These Terms and Conditions set out the basis on which Cleaners Earls Court provides cleaning services to customers within Earls Court and surrounding areas. By making a booking, accessing our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Customer means any individual, company or organisation booking or receiving cleaning services from Cleaners Earls Court.
Company means Cleaners Earls Court, the provider of cleaning services as described in these Terms and Conditions.
Services means domestic, commercial or specialist cleaning services and any related services provided by the Company to the Customer.
Premises means the property or location where the Services are to be provided.
Cleaner means any member of staff, operative, contractor or representative engaged by the Company to perform the Services.
Agreement means the contract between the Company and the Customer formed upon acceptance of a booking, subject to these Terms and Conditions.
The Company provides cleaning services including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office and commercial cleaning, and related cleaning tasks in Earls Court and nearby districts. The exact scope, frequency and duration of the Services will be agreed at the time of booking and confirmed in the booking confirmation.
Any tasks not expressly included in the agreed service description will be treated as additional services and may be subject to further charges if the Company is able to accommodate them. The Company reserves the right to decline any task it considers unsafe, unsuitable, or beyond the reasonable competence of its Cleaners.
3.1 Bookings may be requested online or by other means made available by the Company from time to time. All bookings are subject to acceptance and availability. The Company is under no obligation to accept a booking request.
3.2 The Customer must provide accurate and complete information at the time of booking, including contact details, property address, type of premises, required services, preferred date and time, and any relevant access or parking information.
3.3 The Company will confirm acceptance of a booking by issuing a booking confirmation. The Agreement between the Customer and the Company comes into existence only when the booking confirmation is issued.
3.4 The Customer is responsible for checking the booking confirmation carefully and notifying the Company promptly of any inaccuracies or required changes. Changes to confirmed bookings are subject to availability and may incur additional charges.
3.5 For certain services, including but not limited to end of tenancy or extensive post renovation cleaning, the Company may require an on site or remote assessment, or further details, before confirming the final quotation and booking.
4.1 The Customer must provide safe and timely access to the Premises at the agreed time. If entry cannot be gained or is delayed due to the Customer, the Company may charge for waiting time or a call out fee, or treat the booking as cancelled by the Customer.
4.2 The Customer is responsible for ensuring that the Premises are safe for the Cleaners to work in, including compliance with any relevant health and safety requirements. This includes the provision of adequate lighting, running water, electricity and, where reasonably required, access to sanitation facilities.
4.3 The Customer must inform the Company in advance of any special circumstances at the Premises, such as pets, alarm systems, restricted access areas, delicate surfaces, or items of particular value or fragility.
4.4 The Customer must remove or securely store valuables, confidential documents, and any items of sentimental or irreplaceable value before the start of the Services. The Company will not accept liability for loss or damage to items that should reasonably have been secured by the Customer.
5.1 Prices for Services are stated in the quotation or booking confirmation. Prices may be based on hourly rates, fixed fees, or a combination of both, depending on the service type and scope.
5.2 Any quotation is provided based on the information supplied by the Customer and on the assumption of normal levels of soiling and accessible working conditions. The Company reserves the right to revise the quotation if the information provided was incomplete or inaccurate, or if the actual condition of the Premises differs significantly from what was described.
5.3 Unless stated otherwise, all prices are inclusive of standard cleaning materials and equipment supplied by the Company. If specialist products or equipment are required at the Customer's request, these may incur additional charges.
5.4 Payment terms will be specified in the booking confirmation. The Company may require full or partial payment in advance, or on the day of service, depending on the type of booking.
5.5 Where payment is not made in advance, the Customer agrees to pay all charges promptly upon completion of the Services or within the period stated on the invoice. The Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs incurred in collecting late payments.
5.6 The Company may suspend or cancel further Services if any amount owed by the Customer is overdue.
6.1 The Customer may cancel or reschedule a booking subject to providing the minimum notice period specified by the Company at the time of booking. If the required notice is not given, the Company may charge a cancellation fee up to the full value of the booking.
6.2 For regular cleaning arrangements, repeated last minute cancellations or frequent rescheduling may result in adjustment of the service schedule, revision of the pricing, or termination of the Agreement by the Company.
6.3 If the Cleaner arrives at the Premises and is unable to gain access, or the Customer is not present where required, the Company may treat the booking as cancelled by the Customer and charge a full or partial fee to cover costs and lost time.
6.4 In the unlikely event that the Company needs to cancel or rearrange a booking, it will give the Customer as much notice as reasonably practicable and will offer an alternative appointment time. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
7.1 The Company will provide the Services using reasonable care and skill and will make reasonable efforts to carry out the tasks agreed with the Customer within the booked time. However, completion of all requested tasks in a single visit cannot be guaranteed where the condition or size of the Premises requires more time than initially estimated.
7.2 The Customer acknowledges that the results of cleaning may vary depending on the age, condition and nature of surfaces and materials, as well as prior maintenance. Stains and marks that are permanent or have set over time may not be fully removable.
7.3 The Company may substitute a Cleaner or send a team of Cleaners without prior notice, provided that the quality and scope of Services are not materially affected.
8.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 24 hours of completion of the relevant visit, so that the Company has the opportunity to investigate and, where appropriate, to remedy the issue.
8.2 Where a complaint is found to be justified, the Company may, at its discretion, arrange for a re clean of the affected areas, offer a partial refund, or provide a credit against future services. This will be the Customer's sole and exclusive remedy in respect of service issues, to the fullest extent permitted by law.
8.3 The Company will not be liable for any complaint arising from circumstances beyond its reasonable control, or where the Customer has failed to provide accurate information or reasonable cooperation.
9.1 If the Customer provides keys, alarm codes or access devices, it is the Customer's responsibility to ensure they are in proper working order. The Company will exercise reasonable care in handling such items but accepts no liability for any loss arising from faulty keys or access systems.
9.2 Keys may be labelled in a way that does not directly identify the Premises. The Company will keep keys securely while in its possession and will return them at the end of the Agreement or on request, subject to settlement of any outstanding charges.
9.3 The Customer is responsible for ensuring that all windows, doors and access points are secured after the Cleaner has left, particularly where the Customer is not present at the end of the visit.
10.1 The Company will maintain appropriate insurance cover for public liability and, where applicable, employer's liability in relation to the provision of the Services.
10.2 The Company will take reasonable care when providing the Services, but it shall not be liable for any loss, damage or expense arising from:
a defective materials or equipment supplied by the Customer
b pre existing damage, wear, or deterioration of property or surfaces
c the use of any cleaning products supplied or specifically requested by the Customer against the Company's advice
d failure of the Customer to follow reasonable guidance before or after the Services.
10.3 The Company's liability for loss or damage to the Customer's property caused by its negligence or that of its Cleaners shall, to the fullest extent permitted by law, be limited to the lesser of the repair or replacement cost of the damaged item and a reasonable proportion of the total service fee for the relevant visit.
10.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services or these Terms and Conditions.
10.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
11.1 The Company will handle and dispose of routine household and office waste generated during the normal course of cleaning in accordance with applicable waste and environmental regulations.
11.2 The Services do not include the removal or disposal of hazardous, medical, chemical, or construction waste. The Customer is responsible for ensuring that such waste is not presented for removal as ordinary refuse. If such waste is discovered, the Cleaner may refuse to handle it and may adjust the service tasks accordingly.
11.3 The Customer must provide appropriate bins or containers for general waste and recycling where the Company is required to place rubbish for collection. The Company will follow local recycling and separation rules where these are made known to it by the Customer or are clearly indicated at the Premises.
11.4 The Company may decline to remove heavy or bulky items such as furniture, appliances, or large volumes of refuse unless specifically agreed and quoted in advance. Additional charges may apply for any agreed bulky waste handling.
12.1 The Company is committed to maintaining safe working practices for its Cleaners and Customers. The Customer agrees not to request any task that could reasonably be considered unsafe, such as work at excessive height without appropriate equipment or handling of hazardous substances.
12.2 The Company will generally supply cleaning materials and products that are appropriate for the tasks involved. If the Customer requests the use of specific products that are not supplied by the Company, the Customer is responsible for ensuring that such products are suitable for the surfaces to be cleaned and comply with safety requirements.
12.3 The Customer must inform the Company of any allergies, sensitivities, or other health concerns that may be affected by cleaning products or methods, so that reasonable alternatives can be considered where possible.
13.1 The Company will collect and process personal data relating to the Customer only to the extent necessary to manage bookings, provide the Services, administer accounts and comply with legal obligations.
13.2 The Company will take reasonable steps to protect personal data from unauthorised access, loss or misuse, and will not sell or disclose such data to third parties except where required for the performance of the Services or as required by law.
14.1 Either party may terminate a regular service Agreement by giving the notice period specified at the time of booking or, if none is specified, by giving reasonable written notice.
14.2 The Company may terminate the Agreement or suspend Services with immediate effect if the Customer:
a fails to pay any amount due on time
b behaves abusively, threateningly or unreasonably towards any Cleaner or representative of the Company
c persistently breaches these Terms and Conditions or obstructs the proper performance of the Services.
14.3 Termination of the Agreement will not affect any rights or obligations that have already accrued up to the date of termination, including the obligation to pay any outstanding charges.
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practices, or the way the Services are provided.
15.2 The current version of the Terms and Conditions will apply to each booking. If significant changes are made that affect ongoing regular services, the Company will notify the Customer and, where necessary, seek consent or provide an opportunity to terminate before the changes take effect.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under the Agreement without the Company's prior written consent. The Company may assign or subcontract its rights and obligations, provided that this does not materially affect the standard of the Services.
17.4 These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous understanding or agreement.
When it comes to hiring cleaners Earls Court we are the most expert company that you can rely on! Call us today and find more information!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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