This Privacy Policy explains how Cleaners Earls Court collects, uses, stores, and protects personal data relating to customers and prospective customers in the Earls Court area. It also explains your rights under the United Kingdom General Data Protection Regulation and associated data protection laws. This Privacy Policy applies to all services provided by Cleaners Earls Court to customers and prospective customers located in the Earls Court area.
Cleaners Earls Court is a cleaning services provider operating in and around the Earls Court area. For the purposes of data protection legislation, Cleaners Earls Court acts as the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed when you use our services, contact us, or otherwise interact with us as a customer or prospective customer.
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your full name, residential or business address, billing address, and preferred contact details.
Service and booking information, such as details of the cleaning services you request or receive, dates and times of bookings, property access information where necessary for service delivery, and any special instructions you provide.
Communication records, such as information you provide when you contact us by any communication method, including enquiries, feedback, and complaints, as well as our responses to you.
Payment and billing information, such as transaction details, invoices, payment method type, and payment status. Where payments are processed by external payment providers, we do not receive or store full card details, but we may receive confirmation of payment, partial card identifiers, and related transaction data.
Technical and usage data, such as basic technical information that may be collected when you interact with our online presence or digital tools, including date and time of access and general usage activity. We only collect such data to the extent necessary to provide and improve our services and to maintain security.
We collect personal data directly from you when you request a quote, make a booking, communicate with us, or provide feedback. We may also collect personal data indirectly where it is provided by another person making a booking on your behalf or where a business or landlord arranges cleaning at your premises. In such cases, we take reasonable steps to ensure that you are informed about this Privacy Policy.
We process your personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process your personal data to take steps at your request before entering into a contract, and to perform our contract with you. This includes processing data to provide cleaning services, manage bookings, communicate about appointments, and handle payments.
Legal obligations: We may process your personal data when necessary to comply with legal and regulatory obligations, such as accounting, taxation, and record keeping requirements.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where these are not overridden by your fundamental rights and freedoms. These interests include managing and improving our services, responding to enquiries, ensuring the safety and security of our staff and customers, and pursuing or defending legal claims.
Consent: In limited circumstances we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use your personal data for the following purposes:
To provide and manage cleaning services, including receiving and confirming bookings, allocating cleaners, accessing the premises where authorised, and delivering the requested services.
To communicate with you, including responding to enquiries, sending booking confirmations and updates, informing you about changes to appointments, and handling any feedback, complaints, or support requests.
To manage payments and accounts, including issuing invoices, confirming payment, handling refunds where applicable, and maintaining internal accounting records.
To improve and develop our services, including reviewing customer feedback, monitoring service quality, and performing internal analysis to enhance efficiency and customer experience.
To maintain safety and security, including protecting our staff and customers, preventing misconduct, and detecting or preventing unlawful activities such as fraud.
To comply with legal and regulatory requirements, including responding to lawful requests from public authorities where required.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations. The specific retention period will depend on the nature of the data and the context in which it was provided.
In general, we retain core customer and booking records for as long as you remain an active customer and for a reasonable period thereafter, typically up to six years after the date of your last service or transaction. This enables us to maintain accurate financial records, address any queries or disputes, and comply with statutory retention requirements.
Where personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise the data.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are engaged under written contracts that require them to process personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
Such processors may include payment processing providers, customer management and booking systems, external accountants or bookkeepers, information technology and hosting providers, and professional advisers such as legal consultants where needed.
We may also share personal data where necessary with individual cleaners or cleaning teams engaged by us so they have the information required to carry out the scheduled service at the correct location and time.
We do not sell your personal data. We may disclose personal data if required to do so by law, or where we reasonably believe such action is necessary to comply with legal processes, to protect our rights or property, or to protect the safety of our staff, customers, or others.
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, or store data in such locations, we will take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or ensuring that adequate safeguards recognised under data protection law are in place.
We implement appropriate technical and organisational measures designed to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, data minimisation practices, secure storage, staff training in data protection responsibilities, and periodic review of our procedures.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions:
Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data together with certain other information.
Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or completed.
Right to erasure: You may request that we delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain cases, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will no longer process your data for that purpose unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability: In limited circumstances, you may request that we provide your personal data to you or to a third party you have chosen, in a structured, commonly used, and machine readable format.
Right to withdraw consent: Where we rely on your consent as the lawful basis for processing, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will apply to all customers and prospective customers in the Earls Court area from the date the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
When it comes to hiring cleaners Earls Court we are the most expert company that you can rely on! Call us today and find more information!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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