Health And Safety Policy
Health and Safety Policy for Cleaners Earls Court
Cleaners Earls Court is committed to providing professional cleaning services in a manner that protects the health, safety and welfare of our employees, clients, visitors and the general public. This Health and Safety policy sets out our approach to managing risks associated with cleaning activities and maintaining safe working practices across all locations where we operate.
Policy Aims and Objectives
The primary aim of this policy is to prevent accidents, injuries and work-related ill health arising from our cleaning services. We seek to achieve this by identifying hazards, assessing risks and implementing proportionate and practical controls. Our objectives include maintaining safe systems of work, providing suitable information and training, and encouraging a positive health and safety culture throughout the company.
Management Responsibilities
Management at Cleaners Earls Court has overall responsibility for health and safety performance. Managers are required to lead by example, allocate appropriate resources, and ensure that suitable risk assessments and procedures are in place for all cleaning tasks. Management will review this policy regularly and update it to reflect changes in legislation, best practice and our service operations.
Supervisors are responsible for implementing safe working procedures on site, monitoring staff compliance, and promptly addressing any unsafe conditions or practices. They must ensure that all cleaning staff understand their duties and have access to the equipment and information needed to work safely.
Employee Responsibilities
Every employee has a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions or omissions. All cleaners and support staff must follow the training and instructions provided, use equipment correctly, wear personal protective equipment where required, and report hazards, incidents or near misses without delay.
Employees must not misuse or interfere with anything provided for health, safety or welfare. They are expected to raise any concerns about working conditions or procedures with their supervisor so that appropriate action can be taken.
Risk Assessment and Safe Working Practices
Cleaners Earls Court conducts risk assessments for all significant cleaning tasks, including routine and one off work at homes, offices and other premises. Risk assessments consider factors such as slips and trips, manual handling, work at height, use of electrics, use of cleaning chemicals and security risks when working at client sites.
Findings from risk assessments are used to develop safe systems of work and method statements. These may include clear routes to avoid trailing cables, safe techniques for lifting and moving equipment, safe use of ladders or step stools, and restrictions on working alone in certain areas. Staff are informed of these procedures and must adhere to them at all times.
Chemical Safety and COSHH
Cleaning chemicals are selected and used in accordance with the Control of Substances Hazardous to Health regulations. We obtain and review safety data for all substances and complete COSHH assessments to identify potential health risks and necessary control measures.
Only approved products are used by our cleaners, and they are required to follow the instructions on labels and company guidance on dilution, application and storage. Chemicals are kept in suitable containers, clearly labelled, and stored securely away from children, pets and food preparation areas. Staff are trained to avoid mixing incompatible products and to ventilate areas where chemicals are being used.
Personal Protective Equipment
Personal protective equipment is provided where identified by risk and COSHH assessments. This may include gloves, eye protection, masks, protective clothing and non slip footwear. Employees must use PPE as instructed, keep it in good condition, and report any loss or damage so that it can be replaced promptly.
PPE is not a substitute for other control measures, and is used alongside safe working practices, correct handling of equipment and good housekeeping standards.
Training, Information and Supervision
Cleaners Earls Court provides appropriate health and safety training to all staff at induction and as part of ongoing development. Training covers safe use of equipment, chemical handling, manual handling techniques, emergency procedures, and site specific rules where necessary.
Information on hazards, controls and procedures is communicated clearly, using verbal instructions, written guidance and on site briefings. Supervisors monitor the competence of staff, provide additional coaching where needed, and ensure that new or temporary workers receive adequate supervision until they are familiar with their tasks.
Equipment and Electrical Safety
All cleaning equipment, including vacuum cleaners, floor machines and other electrical tools, is maintained in a safe condition. Regular inspections are carried out and defective equipment is taken out of service until repaired or replaced. Staff are instructed to visually check equipment and cables before use and to report any faults immediately.
Equipment is used only for its intended purpose and in accordance with manufacturer instructions and company procedures. Extension leads are used sparingly and positioned to minimise trip risks. Plug sockets are not overloaded and equipment is switched off and unplugged when not in use.
Accident, Incident and Near Miss Reporting
All accidents, incidents and near misses that occur during our cleaning operations must be reported to a supervisor as soon as possible. Details are recorded, investigated and used to identify root causes and implement corrective actions. Where required, incidents will be reported to relevant authorities in line with legal obligations.
We encourage open reporting and ensure that employees are not penalised for raising genuine concerns or highlighting areas where safety can be improved.
Emergency Procedures
Cleaners Earls Court ensures that staff are aware of emergency procedures relevant to the premises where they work. This includes fire evacuation routes, assembly points, the location of first aid provision and how to contact emergency services. Cleaners must keep exits and escape routes clear of equipment and materials at all times.
In the event of an emergency, staff are instructed to prioritise their own safety and that of others, follow site procedures, and report the incident to their supervisor once safe to do so.
Monitoring, Review and Continuous Improvement
We regularly monitor the effectiveness of this Health and Safety policy through site inspections, incident analysis, staff feedback and review of training needs. Lessons learned are used to update procedures, improve risk controls and strengthen our safety culture.
This policy is reviewed periodically, and whenever there are significant changes to our operations, services or applicable legislation. Updated versions are communicated to all employees so that everyone understands their responsibilities and the standards required.
By working together, management and staff at Cleaners Earls Court are committed to delivering high quality cleaning services while safeguarding the health and safety of all those affected by our work.